Customer Service

Satisfaction

Gracefull Things items are created using silver, bronze, brass and beads from around the world. Natural items like seeds and polished stones are combined with distinctive and beautiful crosses and other symbols of faith and inspiration. These pieces are not mass produced; each piece of jewelry or set of prayer beads is a unique offering.

Jewelry creation, website management, and shipping are all personally handled by me.  I welcome your comments.  I want to constantly improve my craft and the care my customers receive.

 

Returns

I want customers to be happy with their purchases.  I try to gather accurate information about component pieces, provide length measurements, and photograph items in natural light in order to provide customers with the resources to make informed purchases.  If you have any questions about a particular piece, please contact me prior to purchasing.

If you find that you are not satisfied with your purchase, I accept items returned for store credit. Please contact me prior to returning any item.  A returned item needs to be mailed with insurance in its original packaging, with invoice, within 7 days of its arrival.  Shipping costs of returned items are the responsibility of the customer.

 

Jewelry Care

Accidents can happen!  Over time, stones can chip or break, and wire or thread can stretch or wear through.   I am happy to discuss repairs with you if a piece breaks.  Depending on the circumstance, a fee may be charged for repairs.  One customer lost an earring.  I had materials on hand to recreate a matching earring and was happy to do so, charging her only the shipping fee.

A soft cloth should be used to wipe down jewelry after wear.  Obviously, metals will tarnish.  A silver polishing cloth will safely clean and polish the metal components of your piece.